FREE SHIPPINGMainland and NI UK customers receive free shipping when spending over £20. European Zone 1 customers receive free shipping on orders of £60 and over. European Zone 2 customers receive free shipping on orders of £100 and over. Worldwide Customers receive free shipping on orders of £250 and over.
SHIPPING SPECIALSUnited States and Canada Shipping rates start at £15. If you spend over £65 then the rate drops to £7.50 All Pre-Orders get Free Worldwide Shipping.
For everyone’s piece of mind we ship all our products with tracked shipping. Once your order has been shipped, you’ll receive and email with your tracking code in it.
SUPER SONIC SHIPPING
Our Super Sonic Shipping Service is our Next Day and Saturday Delivery service. It’s a standard £9.95 for all orders. All orders are still tracked as usual.
*Not included on Balance Delivery items, and doesn't include Sundays.
Some of our products have a special lead time and these are shipped using our Balanced Shipping Service. Products in this category can’t be shipped in any other way. It just means that these products could take an extra few days to get to you. You may order items from these different categories but they all might arrive at slightly different times.
SERVICE / DESTINATION ESTIMATED DELIVERY TIME
Below is a rough guide of how long orders can take to get to you once they've been dispatched:
|United Kingdom and NI (under £15)||3 - 5||£3.50|
|United Kingdom and NI (over £15)||3 - 5||Free|
Super Sonic Shipping
|European Zone 1
Ireland, France, Spain, Sweden, Germany,
Denmark, Netherlands, Portugal, Italy,
Austria, Belgium, Luxembourg, Andorra
|7 – 10||£8|
|European Zone 2
Poland, Hungary, Malta, Croatia, Czech Republic,
Liechtenstein, Monaco, Vatican City State
|7 – 21||£12|
|European Zone 3
|7 – 21||£18|
|Rest of Europe||7 – 21||From £14|
|Rest of World||7 – 28||From £30|
|North America (US and CA)||14 – 21||From £15|
(depending on location)
Please note: These estimates are not guarantees. Once your order has shipped, it is passed to your postal service who will deliver it to you in keeping with their standard working practices. If your order hasn't arrived in the specified time we can only look into it if you selected tracked shipping. If your order was sent via standard (unrecorded) post we have to allow 21 days (28 days outside the UK) before we can escalate the order as lost.
*These delivery estimates do not apply to pre-orders until they have been dispatched.
HOW LONG WILL IT TAKE TO GET MY ORDER?
All orders placed before 12:00, Monday-Friday are usually dispatched on the same day. Orders placed any other time will be dispatched on the next working day. This does not include pre-ordered items. Once your order has been dispatched, we will send you an email informing you that your order is on its way. *Sometimes at busy periods like during special sales and seasonal periods it might take a little bit longer.
WHEN WILL I GET MY PRE-ORDER?
Pre-orders are dispatched to arrive as close to the release date as possible. International orders may take slightly longer.
WHERE CAN I TRACK MY ORDER?
You will receive an email once your order has left our warehouse. We use various couriers depending on size of the product and the destination and it will state on the email who has your item.
Below is a list of our usual couriers and links to their tracking services:
MY ORDER STILL HASN'T ARRIVED, WHAT CAN I DO?
All import and export costs are the responsibility of the customer. We have no control over the length of time your order will be held at customs for clearance and suggest that you contact them directly for further information. We mark all packages for overseas delivery with contents and order value marked accordingly. Unless we’re talking about Brexit… We’ve got a special Brexit Guarantee to help with all the uncertainty that’s currently going on.
CUSTOMS & IMPORT CHARGES
All import and export costs are the responsibility of the customer. We have no control over the length of time your order will be held at customs for clearance and suggest that you contact them directly for further information. We mark all packages for overseas delivery with contents and order value marked accordingly.
Yes, Brexit... Click on the button below to find out about our Brexit Guarantee and about what we know about how this will affect you awesome people.
STILL HAVEN’T FOUND WHAT YOU’RE LOOKING FOR?
Online shopping can be a ballache but we’ll try our best to help you. Send us an email at firstname.lastname@example.org and let us know the problem. Can’t find your size or the colour you want? Send us an email at email@example.com with the product you’re after, with the size and the colour and we’ll have a look at our stockists to see if we can find something for you.
IT'S OKAY TO CHANGE YOUR MIND
Fair enough, your item might not be what you are looking for and that’s perfectly fine with us. You can return any items to us at any time within 14 days of receipt for an exchange or refund if the item is “as new”. The best way to withdraw from your purchase is to send an email as soon as you’ve made the decision to firstname.lastname@example.org before the 14 day deadline is up. You’ll receive an automated response outlining how to get hold of your returns label. This also gives us all a date stamp. Please see Important Information below. If after 14 days you have decided the item is not appropriate you will only be eligible for an exchange or credit note providing the item is returned to us in an appropriate, unworn/unused condition.
EXTENDED RETURNS POLICY
BLACK FRIDAY AND THE FESTIVE SEASON
We know that Black Friday is a good time to start to get your hands on some good deals for presents for the festival season. This is why we extend our Returns Policy until Jan 31st of the following year. Any items bought online on or after Black Friday will automatically be eligible for our EXTENDED BLACK FRIDAY RETURNS. The extension date is an addition to our full and comprehensive returns policy. Please see here for our Full Returns Policy
Yes! Free Returns!! As part of our offering to you and keep up with the fast-moving pace of fashion retail we give you the ability to return items to us without any charge to yourself! Please send an email stating your order number in the subject line to email@example.com. You should immediately receive an email explaining how to print off your label and return the item to us. Please read the Important Information section below to make sure that your experience runs as smoothly as possible. Unfortunately, our Free Returns service is UK only at the moment. We are looking into international returns, but this is a minefield so please bear with us.
There are some items however that are not returnable. These are:
- Downloadable Products
- Gift Cards
If you are returning an item, we must insist you read and adhere to the following information:
Please state your order number in the subject line.
Return the item in an ‘As New’ condition. We class ‘As New’ condition as unused and packaged as dispatched. So please reuse the original shipping box/bag and all the packaging materials. Be certain the items are secure in their packaging, so damage does not occur while they are in transit back to our warehouse. Include a copy of your original packing slip, with a description of the reason for return (this help our warehouse crew get it to the right place and will ultimately get your return sorted is a very timely manner).
If you choose to cancel your order after it has left us and before it’s arrived to you, we reserve the right to apply any additional shipping and returns charges to you. Any fees will either be an additional fee which will be the cost of the postage or withhold that amount from any refund.
All returns/refunds or exchanges must include a proof of purchase.
Any refunds will be refunded into the account that the original payment was taken. This can’t be changed so please don’t ask (it’s to do with your consumer rights, safety and to stop money laundering).
Audio Architect Apparel will not offer refunds or exchanges to those consumers who have purchased through a private buyer or reseller. For any returns related to private buyers or resellers you should contact them directly.
We are unable to refund or exchange your items if your merchandise is found to be dirty, stained, damaged or abused. We reserve the right to refuse any return if in the event we have reason to believe duty of care has not been undertaken.
EXCHANGING, REFUNDS AND FAULTY ITEMS
It’s totally possible to exchange any items. Please email us before returning any items you’d like to have exchanged at this email address firstname.lastname@example.org. The whole exchange process can take up to 14 days from the date we receive your item. If you’re in a hurry for the new item we suggest you order the new item on the website, this will ensure you get exactly what you want and a heck of a lot faster! It may happen from time to time that the stock of a particular item has sold out and therefore we might not be able to offer an exchange. In these cases, you’d be offered a different item or a full refund minus any shipping costs. If you would like to exchange an item, please ship your item back to the returns address. Please email email@example.com to receive an automated email with all the information you need to return the item. As soon as the item is received, we will ship out your new product.
REFUNDSRefunds will be processed within 14 days of receiving them provided that Audio Architect Apparel receive the item in the condition it was when it was delivered to you.
We will refund all payments received from you, including shipping costs, within 14 days of receipt of the goods. We will always use the same means of payment that was used at the time of purchase to refund any payments due.
In certain circumstances, if you're returning an item for a refund, you will be refunded less shipping.
Refunds will be made in the same form of payment originally used to make the purchase. This is a legal requirement so please don’t ask.
I DIDN’T ORDER THIS ITEM?!?
If you have received items you did not order please contact our customer service department at firstname.lastname@example.org and we’ll gladly help you get sorted!
You know what, shit happens, but we are here to help as best we can. If you think your item is faulty, please contact us at email@example.com within 28 days of your purchase. Please let us know your original order number and all the details of the problem. We will assess the problem immediately and do what we can to fix the problem. If the goods need to be shipped back to us for inspection please email firstname.lastname@example.org where you will receive all the info you need to ship your goods back to us. Once our little elves have got the goods in their guru-like hands they’ll give us an idea of the problem. If it’s deemed that there is a fault due to a manufacturing defect, we will give you the option of a full refund or a replacement. We will take care of all the shipping costs in this case. If it’s deemed that the product is not faulty then we will be in contact to discuss the problem and come to a reasonable arrangement between us both. In these cases, where a refund might be acceptable shipping costs will be deducted. You are only liable for any diminished value of the goods resulting from handling other than is what is necessary to establish the nature, characteristics and functioning of the goods.
YOUR CONSUMER RIGHTS
This policy is in addition to, and exceeds, your Statutory Rights. Customers' statutory rights are not affected by any of these terms of trading. In the event of any dispute, English law shall apply.
Returning an item?
Brexit related stuff?