COVID-19 UPDATE

Shipping & Returns


Sound Wave

FREE SHIPPING

Mainland and NI UK customers receive free shipping when spending over £30. Non-Mainland UK customers receive Free Shipping over £50. European Zone 1 customers receive free shipping on orders of £60 and over. European Zone 2 customers receive free shipping on orders of £100 and over. Worldwide Customers receive free shipping on orders of £250 and over.

SHIPPING SPECIALS

United States and Canada Shipping rates start at £21. If you spend over £65 then the rate drops to £11.50 All Pre-Orders get Free Worldwide Shipping.

SERVICE / DESTINATION ESTIMATED DELIVERY TIME

Below is a rough guide of how long orders can take to get to you once they've been dispatched:

Zone Time
(Business Days)
Cost
United Kingdom and NI (under £30) 3 - 5 £4.50
United Kingdom and NI (over £30) 3 - 5 Free

Super Sonic Shipping
United Kingdom: Next Day and Saturday Delivery

Next Day £9.95

Non-Mainland UK

3-7 From £4.95
European Zone 1
Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden
7 – 10 £8
European Zone 2
Bulgaria, Croatia, Cyprus, Czechia, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia
7 – 21 £12
European Zone 3
Albania, Andorra, Belarus, Bosnia & Herzegovina, Iceland, Kosovo, Liechtenstein, Monaco, Montenegro, North Macedonia, Norway, Serbia, Switzerland, Vatican City
7 – 21 £18
Rest of Europe 7 – 21 From £14
Rest of World 7 – 28 From £30
North America (US and CA) 14 – 21 From £11.50

(depending on location)

Please note: These estimates are not guarantees.  Once your order has shipped, it is passed to your postal service who will deliver it to you in keeping with their standard working practices.  If your order hasn't arrived in the specified time we can only look into it if you selected tracked shipping.  If your order was sent via standard (unrecorded) post we have to allow 21 days (28 days outside the UK) before we can escalate the order as lost.

*These delivery estimates do not apply to pre-orders until they have been dispatched. 

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HOW LONG WILL IT TAKE TO GET MY ORDER?

Because we are trying to be as sustainable as possible some of our items are made to order. This means that the lead time on an item is a little longer than you may expect. Usually we will aim to get most items shipped within 7 working days of your order date.

This does not include pre-ordered items. Once your order has been dispatched, we will send you an email informing you that your order is on its way. *Sometimes at busy periods like during special sales and seasonal periods it might take a little bit longer.

WHEN WILL I GET MY PRE-ORDER?

Pre-orders are dispatched to arrive as close to the release date as possible. International orders may take slightly longer.

WHERE CAN I TRACK MY ORDER?

You will receive an email once your order has left our warehouse. We use various couriers depending on size of the product and the destination and it will state on the email who has your item.
Below is a list of our usual couriers and links to their tracking services:
Royal Mail
DPD
DX

 

MY ORDER STILL HASN'T ARRIVED, WHAT CAN I DO?

All import and export costs are the responsibility of the customer. We have no control over the length of time your order will be held at customs for clearance and suggest that you contact them directly for further information. We mark all packages for overseas delivery with contents and order value marked accordingly. Unless we’re talking about Brexit… We’ve got a special Brexit Guarantee to help with all the uncertainty that’s currently going on.

CUSTOMS & IMPORT CHARGES

All import and export costs are the responsibility of the customer. We have no control over the length of time your order will be held at customs for clearance and suggest that you contact them directly for further information. We mark all packages for overseas delivery with contents and order value marked accordingly.

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BREXIT

Yes, Brexit... Click on the button below to find out about our Brexit Guarantee and about what we know about how this will affect you awesome people.


Quavers

STILL HAVEN’T FOUND WHAT YOU’RE LOOKING FOR?

Online shopping can be a ballache but we’ll try our best to help you. Send us an email at customerservice@audioarchitect.co and let us know the problem. Can’t find your size or the colour you want? Send us an email at customerservice@audioarchitect.co with the product you’re after, with the size and the colour and we’ll have a look at our stockists to see if we can find something for you.


RETURNS

Sound Wave

IT'S OKAY TO CHANGE YOUR MIND

Fair enough, your item might not be what you are looking for and that’s perfectly fine with us. You can return any items to us at any time within 14 days of receipt for an exchange or refund if the item is “as new”.

The best way to withdraw from your purchase is to head to our returns centre:

RETURNS CENTRE

before the 14 day deadline is up. You’ll receive an automated response outlining how to get hold of your returns label. This also gives us all a date stamp. Please see Important Information below. If after 14 days you have decided the item is not appropriate you will only be eligible for an exchange or credit note providing the item is returned to us in an appropriate, unworn/unused condition.

EXTENDED RETURNS POLICY

BLACK FRIDAY AND THE FESTIVE SEASON

We know that Black Friday is a good time to start to get your hands on some good deals for presents for the festival season. This is why we extend our Returns Policy until Jan 31st of the following year. Any items bought online on or after Black Friday will automatically be eligible for our EXTENDED BLACK FRIDAY RETURNS. The extension date is an addition to our full and comprehensive returns policy. Please see here for our Full Returns Policy

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FREE RETURNS

Yes! Free Returns!! Got the wrong size and you want to exchange? No problem.

As part of our offering to you and keep up with the fast-moving pace of fashion retail we give you the ability to return items to us without any charge to yourself!

Please head to our returns centre to start the process.

RETURNS CENTRE

Please read the Important Information section below to make sure that your experience runs as smoothly as possible.

Unfortunately, our Free Returns service is UK only at the moment. We are looking into international returns, but this is a minefield so please bear with us.

There are a few exceptions where we can't accept free returns such as if the item was delivered to you more than 14 days ago or if you are found to be at fault when ordering your items or the items have been damaged in any way.

We can not refund in full where shipping insurance has been taken out and where items are not exchanged we can not refund the cost of shipping. If you have returned an item and are wanting to exchange we will credit your account with the cost of the shipping.

NON-RETURNABLE ITEMS

There are some items however that are not returnable. These are:

  1. Downloadable Products
  2. Gift Cards
  3. Shipping Insurance

RETURNS ADDRESS

Audio Architect Apparel Returns 
55 Cold Bath Road
Harrogate
HG2 0NL
United Kingdom

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IMPORTANT INFORMATION

If you are returning an item, we must insist you read and adhere to the following information: 

Return the item in an ‘As New’ condition. We class ‘As New’ condition as unused and packaged as dispatched. So please reuse the original shipping box/bag and all the packaging materials.

Be certain the items are secure in their packaging, so damage does not occur while they are in transit back to our warehouse. Include a copy of your original packing slip, with a description of the reason for return (this help our warehouse crew get it to the right place and will ultimately get your return sorted is a very timely manner).

If you have ordered the wrong size do not take the item out of the enclosed packaging.

If you choose to cancel your order after it has left us and before it’s arrived to you, we reserve the right to apply any additional shipping and returns charges to you.

Any fees incurred could be withheld from your total refund amount.

All returns/refunds or exchanges must include a proof of purchase. Any refunds will be refunded into the account that the original payment was taken. This can’t be changed so please don’t ask (it’s to do with your consumer rights, safety and to stop money laundering).

Audio Architect Apparel will not offer refunds or exchanges to those consumers who have purchased through a private buyer or reseller. For any returns related to private buyers or resellers you should contact them directly.

We are unable to refund or exchange your items if your merchandise is found to be dirty, stained, damaged or abused.

We reserve the right to refuse any return if in the event we have reason to believe duty of care has not been undertaken.


EXCHANGING, REFUNDS AND FAULTY ITEMS

Sound Wave

EXCHANGE

It’s totally possible to exchange any items. Please email us before returning any items you’d like to have exchanged at this email address customerservice@audioarchitect.co. The whole exchange process can take up to 14 days from the date we receive your item. If you’re in a hurry for the new item we suggest you order the new item on the website, this will ensure you get exactly what you want and a heck of a lot faster! It may happen from time to time that the stock of a particular item has sold out and therefore we might not be able to offer an exchange. In these cases, you’d be offered a different item or a full refund minus any shipping costs. If you would like to exchange an item, please ship your item back to the returns address. Please email returns@audioarchitect.co to receive an automated email with all the information you need to return the item. As soon as the item is received, we will ship out your new product.

REFUNDS

Please check our current Refunds Policy here.

I DIDN’T ORDER THIS ITEM?!?

What the flying shit is this?? I didn't order this item!

No worries, head to our Returns Centre and we'll look after you.

FAULTY ITEM?

You know what, shit happens, but we are here to help as best we can. If you think your item is faulty, please contact us at customerservice@audioarchitect.co within 28 days of your purchase. Please let us know your original order number and all the details of the problem. We will assess the problem immediately and do what we can to fix the problem. If the goods need to be shipped back to us for inspection please email returns@audioarchitect.co where you will receive all the info you need to ship your goods back to us. Once our little elves have got the goods in their guru-like hands they’ll give us an idea of the problem. If it’s deemed that there is a fault due to a manufacturing defect, we will give you the option of a full refund or a replacement. We will take care of all the shipping costs in this case. If it’s deemed that the product is not faulty then we will be in contact to discuss the problem and come to a reasonable arrangement between us both. In these cases, where a refund might be acceptable shipping costs will be deducted. You are only liable for any diminished value of the goods resulting from handling other than is what is necessary to establish the nature, characteristics and functioning of the goods.

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YOUR CONSUMER RIGHTS

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This policy is in addition to, and exceeds, your Statutory Rights. Customers' statutory rights are not affected by any of these terms of trading. In the event of any dispute, English law shall apply.


CONTACT INFO

Enquiry?
Contact: cutomerservice@audioarchitect.co

Returning an item?
Contact: returns@audioarchitect.co

Brexit related stuff?
Contact: brexitbullshit@audioarchitect.co

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