UK customers receive free shipping.
European Zone 1 customers receive free shipping on orders of £60 and over.
European Zone 2 customers receive free shipping on orders of £100 and over.
All orders placed before 13:00, Monday-Friday are usually dispatched on the same day. Orders placed any other time will be dispatched on the next working day. This does not include pre-ordered items.
Once your order has been dispatched, we will send you an email informing you that your order is on its way.
Below is a rough guide of how long orders can take to get to you once they've been dispatched:
Service / Destination Estimated delivery time
|United Kingdom||3 - 5||£3.50|
|United Kingdom: Saturday Delivery||Next Day||£9.95|
|European Zone 1|
Ireland, France, Spain, Sweden, Germany,
Denmark, Netherlands, Portugal, Italy,
Austria, Belgium, Luxembourg, Andorra
|7 – 10||£8|
|European Zone 2|
Poland, Hungary, Malta, Croatia, Czech Republic,
Liechtenstein, Monaco, Vatican City State
|14 – 21||£12|
|European Zone 3|
|14 – 21||£18|
|Rest of Europe||14 – 21||From £14|
|Rest of World||7 – 28||From £30|
(depending on location)
Please note: These estimates are not guarantees. Once your order has shipped, it is passed to your postal service who will deliver it to you in keeping with their standard working practices. If your order hasn't arrived in the specified time we can only look into it if you selected tracked shipping. If your order was sent via standard (unrecorded) post we have to allow 21 days (28 days outside the UK) before we can escalate the order as lost.
These delivery estimates do not apply to pre-orders until they have been dispatched.
Pre-orders are dispatched to arrive as close to the release date as possible. International orders may take slightly longer.
You can only track your order if you've selected a tracked / signed for service. If you wish to track your order please make sure you select a tracked / signed for delivery option.
The vast majority of our orders are sent via Royal Mail. You can track your order with your tracking number here: https://www.royalmail.com/track-your-item
Its possible that the item you ordered was on pre-order. Check the product page to see if the item your ordered is on pre order. If it isn't, please contact us by emailing firstname.lastname@example.org and we'll look into this for you.
All import and export costs are the responsibility of the customer. We have no control over the length of time your order will be held at customs for clearance and suggest that you contact them directly for further information. We mark all packages for overseas delivery with contents and order value marked accordingly.
Any unwanted items can be returned within 28 days of the date of purchase for a refund to the value of the product/s purchased. If after 28 days you have decided the item is not appropriate you will only be eligible for an exchange providing the item is returned to us in an appropriate, unworn/unused condition.
If you have received items you did not order or that prove to be damaged, contact our customer service department at email@example.com
All returns should be shipped to the return address below;
Audio Architect Apparel Returns
C/O Exact Abacus
Audio Architect Apparel is not responsible for the cost of returning the item. We reserve the right to refuse any return if in the event we have reason to believe duty of care has not been undertaken. Audio Architect Apparel will not offer refunds or exchanges to those consumers who have purchased through a private buyer.
We recommend items be returned via recorded delivery for proof of sending and receipt, as Audio Architect Apparel cannot be held responsible for the returning of items. The cost of returning the items will be the responsibility of the purchaser. Be certain the items are secure in their packaging so damage does not occur while they are in transit back to our warehouse. We also recommend that you reuse the original shipping carton and packing materials.
Include a copy of your original packing slip, with a description of the reason for return.
If you would like to exchange an item, please ship your item back to the returns address.
Exchange orders may take up to 14 days to process. Therefore we recommend that if you require exchange items, you should place a new order on the website – this will ensure you get exactly what you require, and faster! Unwanted items can then be returned for a refund.
As soon as the item is received, you will be refunded less the shipping fees to which you may then purchase the required item.
Refunds will be processed within 7 days of receiving them provided that Audio Architect Apparel receive the item in the condition it was when it was delivered to you.
If you're returning an item for a refund, you will be refunded less shipping.
Fair enough, your item might not be what you are looking for. You may return any items to us at any time within 28 days of receipt for an exchange or refund (excluding any delivery charges incurred) if the item is “as new”.
Please Note: We class “as new” condition as unused and packaged as dispatched.
If you believe your item is faulty, please contact us within 28 days of purchase detailing your original order number and details of the problem. We will assess the issue immediately and, where necessary, arrange for repatriation of the goods for inspection. If the item is subsequently deemed faulty due to a manufacturing issue, we will process a refund or replacement order within 7 days.
This Returns policy is in addition to, and exceeds, your Statutory Rights.
Customers' statutory rights are not affected by any of these terms of trading. In the event of any dispute, English law shall apply.