COVID-19 UPDATE

[Returns] Important Information

If you are returning an item, we must insist you read and adhere to the following information:

Please go to https://audioarchitect.returnscenter.com/

Return the item in an ‘As New’ condition. We class ‘As New’ condition as unused and packaged as dispatched. So please reuse the original shipping box/bag and all the packaging materials. Be certain the items are secure in their packaging, so damage does not occur while they are in transit back to our warehouse. Include a copy of your original packing slip, with a description of the reason for return (this help our warehouse crew get it to the right place and will ultimately get your return sorted is a very timely manner).

If you choose to cancel your order after it has left us and before it’s arrived to you, we reserve the right to apply any additional shipping and returns charges to you. Any fees will either be an additional fee which will be the cost of the postage or withhold that amount from any refund.

All returns/refunds or exchanges must include a proof of purchase.

Any refunds will be refunded into the account that the original payment was taken. This can’t be changed so please don’t ask (it’s to do with your consumer rights, safety and to stop money laundering).

Audio Architect Apparel will not offer refunds or exchanges to those consumers who have purchased through a private buyer or reseller. For any returns related to private buyers or resellers you should contact them directly.

We are unable to refund or exchange your items if your garment or product is found to be dirty, stained, damaged or abused. We reserve the right to refuse any return if in the event we have reason to believe duty of care has not been undertaken.