FAQs

How Can I Get in Contact with the Customer Service Department?

If you have a question or experience any technical difficulty regarding an order, or any of the products that appear on one of our stores, then you can reach our customer service department by raising a support ticket in your account helpdesk or by e-mail. We aim to reply to all support queries within 24 hours.

customerservice@audioarchitect.co

Please state what store you are using and any order number(s) you have within the email.

How Long will it Take to get My Order?

All orders placed before 13:00, Monday-Friday will be dispatched on the same day.  Orders placed any other time will be dispatched on the next working day.  Once your order has been dispatched, we will send you an email informing you that your order is on its way.

Below is a rough guide of how long orders can take to get to you.  

Service / Destination Estimated delivery time

(business days)

UK 1st Class 2-3 days

UK 2nd Class 3-5 days

Western Europe 7-10 days

Spain, Portugal, Italy 14-21 days

Eastern Europe 14-21 days

USA / Canada 7-14 days

Rest of the world 7-28 days (depending on location)  

Please note: These estimates are not guarantees.  Once your order has shipped, it is passed to your postal service, who will deliver it to you in keeping with their standard working practices.

I Entered the Shipping Address Incorrectly or Ordered the Wrong Item, What do I do now?

Since all orders are immediately sent to the shipping department and processed, we cannot stop the order. If you contact us immediately after placing the order at customerservice@audioarchitect.co we will try to amend the order before it ships. However, if the order has already been shipped, we will be unable to amend the order. If the item is due to be signed for and you are not there to sign for it the delivery person will leave a note to say they attempted delivery, it will then be returned to your local post office, you should allow 48 hours for it to arrive there. If the item is not signed for the item will be posted at the original address requested.

Can you Deliver to my Work?

We can deliver to your work or your home, but we do not deliver to a PO Box for security purposes. 

I Ordered a Pre-Order Item along with other Merchandise. Why Haven't I Received Anything?

Where possible we will ship your order in its entirety. If you have ordered several items and part of the order is a pre-order then items that we currently have will be fulfilled immediately and upon the arrival of the stock for the pre-ordered items you purchased, we will then complete your order. 

I Ordered a Pre-Order, but it is not Scheduled to Release for a while. Why was I Already Charged?

To secure your item, our system automatically charges your card. In purchasing a pre-order, the item is held for you. We do our best to get you the item by the release date, but that is not always guaranteed. The item will ship on or around the release date.

My Card Keeps Getting Declined. What is going on?

Don't worry - there are 2 main reasons that your card could be declined:

1. We could not match the credit card address to the address entered. Make sure you typed the billing information in the correct area, and you entered the address exactly as it appears on your credit card bill.

2. The bank has declined the card. Either there is a hold on the card or insufficient funds. Please contact your bank for more information.

Why do you Collect so much Information about Me?

All the personal information we collect about you is used solely for Audio Architect Apparel to fulfil your purchase and to be able to contact you if there are any issues with your order. We will never pass your details on to anyone. If you have specifically agreed to receive further information and have agreed to sign up to the mailing list, the details you have agreed at this point will be used for purposes specified in the Privacy Policy only.

Is it Safe to Buy Online?

Yes. Very yes! We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other sensitive information such as your credit card details. Information passed between your computers and our website cannot be read in the event of someone else intercepts it. The technology includes the following features: - Authentication - this assures your browser that your data is being sent to the correct computer server, and the server is secure - Encryption - this encodes the data, so that it cannot be read by anyone other the secure server. - Data Integrity - this checks the data being transferred to ensure it has not been altered.

I am Having General Problems with the Store and/or Making Payment?

If you are experiencing issues, we recommend you make sure you have the latest updates and patches for your operating systems.

If you are still having technical problems please get in touch with our customer care team at customerservice@audioarchitect.co and include the following information where possible :-

 1. The store you are on and what page you are having difficulty with

 2. What time the problem occurred

 

Please cut and paste into the email any error message that appeared on the screen.

The Product I want to Purchase is Showing Sold Out

We know it is frustrating to see a product you like and then you realise it is out of stock. However sometimes some of our products are very popular and sell out very quickly, so you need to be quick to get your hands on them. We do our best to keep on top of stock and predict the sales we may receive so this doesn't happen. Sometimes our products are 'Limited Edition', so once they are gone they are gone. If the product is still being made please check back in a day or two as we update the stores and the products with information and stock on a regular basis.

Audio Architect Apparel understand that getting your order to you is the most important thing we have to do and if something goes wrong, which occasionally it does, then our first priority is to fix it quickly for you, if you wish to make a comment or suggestion on how we can improve our systems or processes then please send a message to customerservice@audioarchitect.co

How Do I Become A Sound Engineer?

The role of the Sound Engineer has been a sought-after career ever since plectrum hit guitar string. Many women and men have trampled through the adhoc world of rock 'n' roll and forged meaningful and lasting relationships with pieces of equipment, mixing desks, flight cases, cities they've only seen through the window of an airport and music they hated when they were 17 years old.

Life as a Sound Engineer is hard but really fun too!

Start by reading this book: Live Audio: the art of mixing a show

Can I Request a Track?

Unfortunately the Sound Engineer is not the DJ. You'll probably be greeted with a pretty grumpy face and a hostile response. The natural habitat for a sound engineer is usually surround by other sound engineers, who don't speak to each other, who are all surrounded by cables. It will usually be quite because sound engineers hate music unless they are being paid to listen to it.

Is Edd Slaney Actually The Nicest Man On Earth?

Yes. Yes he is!

What if Fleetwood Mac went Everyone Else's Way?

Civil unrest! That's what would happen!!

What is the Speed of Sound?

Well, to be honest, and brutally honest at that, the speed of sound isn't constant. Its change depends on environmental factors like the temperature and air pressure.

Saying that, we can use a rough guestimate of 343.2 m/s when the temperature is 20˚C.

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